FAQ – Frequently Asked Questions

Your order is processed within 1 to 2 business days, Monday to Friday, after payment confirmation. You will receive a confirmation email with your tracking number as soon as it has been shipped.

Allow 3 to 5 business days in total, including preparation, Monday to Friday, for mainland France. You will be provided with a tracking number by email as soon as it has been shipped.

We only deliver to mainland France.

Yes, delivery is free on all orders, with no minimum purchase.

Yes, you have 30 days from the date of receipt to return your product. It must be in its original packaging and unused. Returns are free.

Once the return has been received and inspected, the refund will be issued within 10 business days, Monday to Friday, to your original payment method.

Contact us by email or via our contact page with a photo of the product. We will offer you a free replacement or a full refund.

Yes, all our appliances come with a France-compatible EU plug (220–240 V / 50 Hz).

After each use, disassemble the removable parts and rinse them with warm water. Most bowls and blades are dishwasher-safe. Please refer to your product manual for specific instructions.

We accept payment by credit card (Visa, Mastercard, American Express), PayPal, and Shop Pay. All payments are secured with SSL encryption.

Yes, our website uses the HTTPS protocol and SSL encryption. We do not store any banking information—payments are processed directly by our certified payment providers.

Via our contact page, by email at contact@hachoir-cuisine.fr, or by phone at +33 7 68 61 92 76.
We usually respond within 24 hours, Monday to Friday.
Telephone support is available Monday to Friday, from 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m..